Refund policy
We’re a small, local boutique, and we truly appreciate your understanding of how we operate. Our inventory is curated in limited quantities and rotates quickly — most pieces sell through within about 14 days.
Return Window
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Returns are accepted within 14 days of purchase.
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Returns are eligible for exchange or store credit only.
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After 14 days, we are unable to accept returns.
Final Sale Items
All sale items are final sale and cannot be returned or exchanged.
Return Condition Requirements
To be eligible for return, items must be in perfect, unworn condition with original tags attached. We cannot accept returns with:
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Makeup or deodorant marks
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Perfume or smoke scent
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Pet hair
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Stains, damage, or signs of wear of any kind
How to Return:
Returns can be made:
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In-store, or
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By mail: We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
All approved returns will be issued as store credit, usable online or in-store, and never expires.
Start a Return or Exchange:
Email us at lucia@luminousbylucia.com with your order number, and we’ll guide you through next steps.